Ability Links agrees to:
Provide you with a copy of this agreement and a participant booklet via email, or on request, hand-deliver it on your next appointment.
Encourage and promote the involvement of family, friends and peers to be a part of my NDIS journey and respects my right to choose who, when, what capacity and level of involvement I wish them to have.
Respect your right to privacy and confidentiality and will only provide the minimum amount of personal details required for service to providers or government agencies once I have been given consent to do so.
Practice supported decision making. We will not make decisions for you; we will give you options and some possible outcomes. You can always ask for more time to read documents or ask for advice before signing this service agreement, other documents or decisions.
Respect Dignity of Risk Choice, supporting participants to take reasonable risks, and understands that the impeding of this right can suffocate personal growth, self-esteem and the overall quality of life.
Listen to your feedback and resolve problems quickly, including you in the solution.
Communicate openly, honestly and promptly
Review the provision of supports as things change, allowing for reasonable adjustments if requested.
Provide supports consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules and the Australian Consumer Law.
Make a reasonable effort to conduct other business, work on reports or conduct non-face to face activities if a meeting is cancelled to make the most of available time. Failing this, a cancellation will be charged for the booked time.
Deliver the supports listed in the Schedule of Supports
as part of the continual improvement process, Ability Links will regularly contact every (4-6 weeks) or as agreed to ensure that services are still effective.
To manage any perceived or real conflicts of interest by openly declaring any relationships with providers and not accepting any inducements or gifts that are linked to referrals.
The Participant/ Representative agrees:
To inform the Provider about how they wish the supports to be delivered to meet the Participant’s needs.
To treat the Provider with courtesy and respect and discuss any concerns about the supports being provided.
To provide all the relevant information required to accurately plan supports and address risks.
Not to include or expose Ability Links staff in illegal activities, or activities
That finding utilised in their NDIS plan must be spent following their plan, goals, the NDIS Act and NDIS Participant Rules.
Give the Provider a minimum of 24 hours notice if the Participant cannot make a scheduled appointment. If the notice is not provided by then, the Provider’s cancellation policy will apply.
Give the Provider the required notice if the Participant needs to end the Service Agreement (see ‘Ending this Service Agreement’ below for more information), and
Let the Provider know immediately if the Participant’s NDIS plan is suspended or replaced by a new NDIS plan or the Participant stops being a participant in the NDIS.
Reasonable Adjustments and Changes
This agreement may be reviewed at any time; if changes are requested, both parties must agree. We can assist you in filling out our Reasonable Adjustments form or can provide it on request.
Ending this Service Agreement
Should either Party wish to end this Service Agreement, they must give 14 days notice in writing.
If either Party seriously breaches this Service Agreement, the requirement of notice will be waived.
Feedback, complaints and disputes
Ability Links welcomes your feedback and has a complaint policy to ensure that your concerns are addressed and continually improve our customer satisfaction level. If you wish to give Ability Links feedback, you can contact us on 0428269061, online via our website or email at
mark@abilitylinks.online
If your complaint or dispute is not resolved to your satisfaction, you can contact the NDISQuality and Safeguards Commission by calling 1800 035 544, visiting one of their offices in person, or visiting www.ndiscommission.gov.au further information.
You are welcome to have an advocate present during our meetings or when dealing with the NDIS, Government Agencies or other providers. An advocate can be a trusted friend, a family member or a paid advocate. Participants and Nominees can find a list of advocates using the
Disability Advocacy Finder.
Goods and services tax (GST)
For GST legislation, the Parties confirm that:
a supply of supports under this Service Agreement is a supply of one or more of the reasonable and necessary supports specified in the statement included, underNDIS Service Agreement with Ability Links Page 6 subsection 33(2) of the National Disability Insurance Scheme Act 2013 (NDIS Act), in the Participant’s NDIS plan currently in effect under section 37 of the NDIS Act.
Disclaimer
Ability Links information is provided in good faith, to the best of our knowledge and is considered correct at the time of communication. However, changes may affect this accuracy; therefore, Ability Links gives no assurance about the accuracy of any information or advice given. Ability Links does not provide any financial advice or information other than that which would reasonably be required under the NDIS plan.
Any information given by Ability Links outside of the support provisions shall be considered general in nature. Ability Links shall not be liable for any failure of or delay in the performance of this service agreement for the period that such failure or delay is;
◌
Beyond the reasonable control of a party,
◌ Materially affects the performance of any of its obligations under this agreement, and
◌ It could not reasonably have been foreseen or provided against
(e.g. Government Acts prohibiting or impeding any party from performing its respective obligations under the Service Agreement contract) or (e.g. prolonged lack of power supply).
Nothing in the Ability Links Service Agreement negates or diminishes the statutory guarantees regarding the supply of services the Participant/Carer or Nominated Representative receive under The Australian Consumer Law (Competition and Consumer Act 2010-Schedule2).
Ability Links takes in good faith the information provided by the Participant/Carer or Nominated Representative to be true and accurate, and that claims presented by Ability Links are a true reflection of goods and services provided to the participant in line with the NDIS guidelines (National Disability Insurance Scheme Act 2013).
